Hosting
Controller facilitates its customers by offering free
technical support, which saves minimum $500/year on
support related issues. By providing world-class technical
assistance to our customers, it not only helps them
financially but also peace of mind.
Customers can get free support through live chat, emails
and forums. Moreover priority support plans are also
available at nominal rates and now HC Support center
also caters issues related 3rd party applications, for
details visit http://www.hostingcontroller.com/english/support/HC-Support-Services-Hosting-Control-Panel.html
As we’re offering free support to all HC customers
from all over world, this sometimes makes our job difficult
to keep up with customers requests coming round-the-clock.
Being only control panel that offers technical support
on live chat, unfortunately this service is abused by
few of our customers.
To continue offering top-notched world-class technical
assistance which we’re carrying since inception,
we’ve decided to block support for any customers
who don’t follow moral mode of conduct. Hosting
Controller technical center reserves the right to block
support temporary/permanently depending on offense made
by any offender who abuses this free service by wasting
valuable time of support engineers.
Hosting Controller reserves the right to temporary
or permanently terminates support services on any of
following reason:
- Opening non-HC related issues on free support.
- Opening multiple tickets on same issue.
- By not following instructions given by Support
in previous tickets.
- Repeating same question again and again either
on tickets or on live chat.
- Cursing or using racial remarks.
- Abusing free support (email, live chat) services
by intensively using it on issues which are already
open with support team.
- Negating previous warnings given by support on
any subject.
Tickets opened under Hosting Controller free support
are replied with 8-10 hours and any customers interested
in fast response is requested to buy priority support
plan,
http://www.hostingcontroller.com/english/support/Priority-Support-Control-Panel.html
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