| Priority
Support Plan Details |
Since
every business has its own types of demands and
requirements so can choose the type of ‘Priority
Support’ depending on the level of support
you require. Under these plans you are entitled
to talk to our technical engineer on the phone
to get priority support, however following procedure
must strictly be followed:
|
- First open a support ticket by sending an
email to support@hostingcontroller.com
or visiting HC
Support Center.
- Clearly explain the problem encountered and
its correct sequence if any in your email.
- When you call us or come on live chat, make
sure you have related ticket number and your
paid invoice number with you.
- Over the phone or live chat you may also
be required to give your HC Control Panel access
or Server access to our support team.
- HC technical engineer will take your contact
number and advise you a specific time line,
when he will be able to update you back via
phone or email. This time line may vary depending
on the nature of reported issue.
Following are the ‘Priority Support’
options |
Express
Priority Support |
This
support plans entitles you to reach our support
engineers from 9:00 A.M – 4:00 P.M (EST)
from Monday to Friday.
- Contact Timings: 9:00 A.M –
4.00 P.M (EST) Monday to Friday.
- Response Time: 10 –
12 Hours.
- Price (USD):
| Monthly
|
$25 / Server |
| Quarterly |
$60 / Server |
| Yearly |
$225 / Server |
| |
Buy
Now ! |
|
|
|
Exclusive Priority Support |
This
support plans entitles you to reach our technical
support engineers round-the-clock from Monday
to Saturday and 24 hours a day.
- Contact Timings: Any time
in 24 hours - Monday to Saturday.
- Response Time: 6 –
8 Hours.
- Price (USD):
| Monthly
|
$45 /
Server |
| Quarterly |
$115 / Server |
| Yearly
|
$425 / Server |
| |
Buy
Now ! |
|
|
Terms
& Conditions:
HC tech support staff has always been there for
its clients. Assisting them in variety of issues
they face from time to time. Due to our friendly
and careful support, many customers also request
different type of server management tasks from the
support engineers. But it should also be realized
that performing these server management tasks are
not covered under free or priority support plans.
For server management tasks check HC++ Support Services. |
