HC++ Support Services

Hosting Controller takes the concept of customer support to a level above by offering HC Plus Plus Support Services. This support service is not only intended to strengthen our bond with our customers but also ensures that their business meet all its targets successfully.

Our friendly support staff always goes out of the way to provide support and resolve issues of every customer. These reported affairs are related to HC software but there are also a number of matters which are not directly related to HC. At HC we understand that no matter what the domain of encountered issue(s) is, it only affects the flow of involved business paradigm. Thus to address all such issues we are launching a new support services plan called HC Plus Plus Support Services.

HC Plus Plus Support Services plan deals with the complications of different domain which do not come under the HC software trouble shooting. Thus HC Plus Plus Support Services plan is divided as follows:

• Windows Server Management.

This support plan covers the resolution of issues related to Windows Server Administration. When it comes to managing a server, some times it becomes difficult to keep it clean and steady which most of the time raise some unknown concerns. Even when apparently you have installed one application correctly, it appears that something unknown still goes wrong. Sometimes there is a conflict between the installed software and their versions. Such problems are hard to figure out or troubleshoot which leads server owners to spend more time and energies on irrelevant areas and end in a mess.

All these problems seem to be frustrating for the customers but HC support comes across them frequently. And thus our experienced support team can help you get rid of such situations in much less time and effort to keep you and your web hosting business on track.

• Third Party Applications/Software (Installation/Configuration/Troubleshooting).

This support plan covers a much broader area of problems. All the third party related dealings including their installation/configuration/troubleshooting, come under this support plan. HC supports long list of popular software which includes mail servers, DNS servers, database servers, FTP servers, Domain registrars and statistics servers, even our Clink & Install Apps list is more then a dozen long. All these third party software require some proper settings and configurations to work flawlessly with HC. HC Support team is capable of dealing all these tasks efficiently. And thus offers its assistance to its customers depending upon their demand.

• Customization/Application Software Development.

This is also a unique type of support HC is proudly offering. Although HC is designed to fit in any type of business model and its rich features fulfill all types of adapting needs of the hosting domain, but still there may arise a requirement by a customer which requires a slight customization of the product or develop any small application. HC offers this support plan with the full groundwork of its development team to enhance/customize/develop any application for its customers.

Customers can encounter abundant issues daily. Some are just the confusion at the customer end, some require a minor change in a setting or a file and some may need to engage the development staff or rarely it may be a flaw on the product end. The resolution time of all these is different.

HC Support associates some “Incident Support Plan” with each issue. The number of incidents to be associated with the problem depends on its scale. For example a simple installation of a third party software may require the purchase of two instances of “Incident Support Plan”. And HC customization may require the purchase of 10 instances of “Incident Support Plan”. Each instance of “Incident Support Plan” costs $65. The number of incidents to be associated is decided (suggested) by HC support team.

• Contact HC support team via Live Chat or EMail.
• Describe your problem.
• Team will advise you about the number of incidents to be purchased.
• Place your order for the required number of instances.
• You must open a support ticket right after you have placed the order.
• Write your problem with detail and mention your invoice id in that ticket for reference.